Community Behavioral Health Image of People address
 

Home
A Brief History
Results Achieved
BHS at a Glance
News Coverage
For CBH Members
For Providers
Provider Directory
Job Opportunities
Contact Us
Related Links

 
 SPECIAL SITUATIONS

What do I do if CBH discontinues (cuts off) a service I am getting now?

  • Your counselor or doctor must tell you each time they ask CBH to approve a certain service for you.

  • If CBH does not give the okay for the service, CBH must write you with the reason they said no and offer you other (alternative) services.

  • If you are unhappy with the decision, you may file a grievance.

  • You have a right to stay in a service while your grievance is being reviewed as long as your counselor or doctor agrees that you need that service, BUT...

  • In order to stay in your service during this time, you must file a grievance within 10 days of when you get CBH's letter that denies or stops your service.
What if I am in an urgent situation?
  • If your service is denied and you or your doctor feel your health is at risk, there is an expedited, or quick, process to have your concerns reviewed.

  • This means that CBH will have to respond to your concerns or grievance in 12 to 24 hours.

 

 

Complaints | Grievances | Expedited Complaints and Grievances

DPW Fair Hearings | Special Situations

Back to Top

 

Copyright © Community Behavioral Health. All rights reserved.