YOUR RIGHTS - CONTINUED

Confidentiality | Your Responsibilities  
 

• You have the right to be given information about the different
  kinds of care and treatment that is paid for by
  CBH, and what options you have in getting services. You
  also have the right to ask for and receive the names,
  addresses, and telephone numbers of service providers
  near your home. You may do this by calling 1-888-545-
  2600,

• You have the right to know which service providers can
  help people who do not speak English. If you are more
  comfortable speaking in a language other than English,
  Member Services will try to find a treatment program
  where your first language is spoken.

• You have the right to go to any outpatient treatment program
  that is “in-network” with CBH (meaning that they
  have a contract with CBH), as long as the provider offers
  the kind of treatment that is right for you. If you would
  like help to know which providers CBH pays for, call 1-
  888-545-2600.

• If you want to go to a treatment provider that is not in
  CBH’s provider network, CBH may be able to pay for
  you to go to that provider, on an “out-of-network” basis.
  You can find out if CBH will be able to pay for out-ofnetwork
  services by contacting Member Services at 1-
  888-545-2600, or by having that treatment provider call
  and ask for “Care Management”.

• You have the right to go into “in-patient” programs to
  help you with mental health or drug problems, where
  you are in the program all day and also spend the night
  there as well. But all service decisions are based upon
  “medical necessity”, which means that a staff worker at
  a treatment provider must help to decide if this is what
  you really need. This means that before you would go
  into a program where you stay overnight, a doctor or
  another professional worker must meet and talk with you
  first, to help decide the best kind of treatment for you.

• You have the right to be free from any form of seclusion
  or restraint as a means of forcing you to do something
  or in an attempt to get back at you. If you feel that this
  has been done to you, please contact Member Services
  at 1-888-545-2600 to report it.

• You have the right to exercise all of the rights listed in
  this handbook, and CBH will not treat you differently or
  badly because you have exercised these rights.