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WHO CAN I CALL FOR HELP?


Your CBH Member Services Representative
1-888-545-2600

  • Your Member Services Representative at CBH is there to help when you have a problem.

  • Their job is to work with you and others to find an answer that you are happy with whenever possible.


The Ombudsperson - 215-923-9627

  • The Ombudsperson is your advocate. This means that their job is to help you with mental health or substance abuse concerns.

  • The Ombudsperson is there to help when you have a problem with your services, want to make a complaint, a grievance, or if you need to file an appeal.

  • The Ombudsperson can talk with you about your problem, help you write letters and fill out forms about your concern.


Consumer Satisfaction Team, Inc. (CST) - 215-923-9627

  • If you have concerns about a mental health or substance abuse service for adults, children or adolescents, you can call CST.

  • CST listens to you and reports your concerns to the people who pay for your services.


Parents Involved Network (PIN) - 215-751-1800

  • If you have a concern about your child or adolescent services, PIN has an Ombudsperson/advocate that will help you with your issue.


For Legal Help:

  • Community Legal Services: 215-981-3700

  • Disabilities Law Project: 215-238-8070
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