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Appeal: To ask for another review of your complaint or grievance.
CBH (Community Behavioral Health): Company that pays for you to get mental health and substance abuse services.
Complaint: When you are unhappy with CBH or your provider.
Confidentiality: Information about you is kept private.
Covered service: A service that CBH pays for, like seeing a counselor.
Discontinued service: When you no longer get a service that you used to get.
Grievance: When you are unhappy with CBH because you did not get a service, you got less of a service or you got a different service than your provider (doctor) asked for and that you feel you need.
HMO (Health Maintenance Organization): Company that pays for you to get physical health care.
Ombudsperson: Person who helps you when you have a problem with your mental health or substance abuse services.
Pre-Approval: Getting the okay from CBH that they will pay for a service before you go to that service.
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