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WHAT TO DO IN AN EMERGENCY

Member Services | Emergencies | Transportation | Types of Services

  • If you are an adult who is having a Mental Health or Substance Abuse emergency, you may go to any of Philadelphia's 5 Crisis Response Centers 24 hours a day, 7 days a week. These 5 "CRCs" are located in different parts of the city, so there is one fairly close to where you are in Philadelphia.

  • FOR ALL CHILDREN AND TEENAGERS (under age 18), please go to Einstein Hospital @ Germantown Community Center at 1 Penn Boulevard, 215-951-8300.

  • You may go to any of the 5 CRCs in the city.

    See the list of Crisis Response Centers here

  • If you are thinking about hurting yourself, please call the SUICIDE HOTLINE at 215-686-4420.

  • Someone will always be able to take your emergency call 24 hours a day, 7 days a week.

  • If you are not sure where to go, call the Delegate Line at 215-685-6440.The Delegate Line will be able to help you in an emergency. They will direct you to the nearest service that will meet your needs.

  • If necessary, the Delegate Line will send the Mobile Emergency Team (MET) to your location.

  • Because not all emergency rooms serve children, call the Delegate Line at 215-685-6440 to get immediate help for children. They will send someone to your home or tell you where to take your child.

  • You can also call 1-888-545-2600 and Member Services will connect you to the crisis hotline.

If your emergency is life threatening, go directly to the nearest Emergency Room.

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