WHAT IS A COMPLAINT?

• A complaint is when you tell us you are unhappy with
  CBH (Community Behavioral Health) or your provider or
  you do not agree with a decision made by CBH.

  These are some examples of a complaint:

• You are unhappy with the care you are getting.

• You are unhappy that you may not get the
  service you want because it is not a covered service.

• You are unhappy that you have not received services that
  you have been approved to get.*

*CBH providers must provide services within one hour for
emergencies, within 24 hours for urgent situations, and
within seven days for routine appointments and specialty
referrals. If a treatment plan is approved, services must

be provided according to the prescribed treatment plan.